Leenard Giray

PERSONAL INFORMATION

Position	Business Unit Supervisor
Objective	To be able to practice the field of specialization I have taken, learn more, and to apply my knowledge and skills. Attain professional growth as well as personal development. Be a partaker of the company’s vision, goal, and ultimately become part of its success.

WORK EXPERIENCE

2020 Aug to
Present

ISSI CORP
Position: Business Unit Supervisor ( Supervisor / Senior Associate (5 yrs and up experience) )
Specialization: Customer Service
Industry: Insurance

Team Leader Responsibilities:

o Train and mentor a group of CSRs to meet KPIs.
o Act as a Subject Matter Expert, providing floor support during frontline representatives' activities.
o Assist in investigating, reporting, and resolving enquiries and complaints.
o Interact with management and clients when necessary.

Supervisory/Management Responsibilities:

o Improve supervision and coordination of the CSR team.
o Take full responsibility for the team.

Customer Service:

o Handle inbound/outbound calls to meet Service Level requirements.
o Maintain a professional and courteous demeanor with internal and external customers.

Administration and Reporting:

o Perform basic administration and maintain daily reporting activities.
o Support the team's administrative tasks.
o Assist Quality and Operations team in monitoring and coaching as needed.

Additional Duties:

o Fulfill other assignments as directed by management.
o ISO 9001:2015 trained.

2017 Jul to
2019 Feb

Aidea
Position: Librarian and Researcher ( Junior Associate (1-4 yrs experience) )
Specialization: Research and Development
Industry: Architectural Services / Interior Designing

Primary staff for ISO Certification of the company. Made a Gap analysis checklist to determine what are the requirements of the ISO 9001: 2015 that are already practiced or documented in the company.
Library Management
o Books and other reference materials such as swatches
o Project documents
o Archiving
o Research for updates for Codes, Zoning ordinances and other references
o Conversion of reference materials to E-resources to maximize space of the Library
Primary staff for handling supplier’s product presentation. Their contact person should they need to inquire if our company does have any requirements for them.
Assisting in case-to-case research from our colleagues when they have any queries.